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Return Policy

 Damaged Products

Product damaged in shipping should be reported via email to [email protected]. A RMA number with carrier call tag will be issued for pickup of damaged items, and an identical replacement item will be immediately shipped at no expense.  

 

Other Returns

All other product returns will require a RMA number from our customer service department, please email your request to [email protected] . Products refused upon arrival or returned without an authorized RMA number will be handled on a case by case basis, at our sole discretion. Returns must be in NEW condition, in original packaging. A 15% restocking fee will apply for all returns. Customer is responsible for shipping expenses on all returns.

 

Custom and Personalized products Returns

Personalized Products sales are final upon placement of order and cannot be returned. Damaged custom and/or personalized products returns will require a RMA number from our customer service department, please email your request to [email protected].

 

TheFirePitCove stands by our 100% Customer Satisfaction guarantee; we value our customers and will make every effort to resolve your issues to your satisfaction.

 

 TheFirePitCove reserves the right to update and or change our return policy at any time.  

 

Thank you for shopping at TheFirePitCove! 

Customer Service: 888-658-3739